This policy (together with our Terms of Use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.urbanbrandcreative.com you are accepting and consenting to the practices described in this policy.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by signing up for our newsletter via www.urbanbrandcreative.com (our site) , purchasing products or services via www.urbanbrandcreative.com (our site) or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number, business information, financial and credit card information, how you purchased or signed up to our products and services, your billing history, the products and services you use and anything else relating your account.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
     
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
       
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Customer Accounts

When you enable Customer Accounts, Squarespace stores password-protected information about customer identity, order history, and current order status. Your customers' details, such as address information, will be pre-filled from the stored information during checkout.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can block the use of such cookies via your internet browser settings.
 

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
     
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
       
    •  to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
       
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the enquiry/quote/order form);
       
    • to notify you about changes to our services;
       
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
       
  •  Information we collect about you. We will use this information:
     
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
       
    •  to improve our site to ensure that content is presented in the most effective manner for you and for your computer
       
    • to allow you to participate in interactive features of our service, when you choose to do so;
       
    •  as part of our efforts to keep our site safe and secure.

Disclosure of your information

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
     
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
     
  • We may disclose your personal information to third parties:
     
    • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
       
    • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Hive Social, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at hello@urbanbrandcreative.com

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.
 

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of €10 to meet our costs in providing you with details of the information we hold about you.
 

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@urbanbrandcreative.com